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Updated: 04/23/2019

Starting Chats

The basic chat screen appears. This screen consists of the "Chat list," "Chat room," "User profile," and "Settings."

Basic screen

チャット基本画面

 

 

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Lists the chat rooms.

Chat rooms with unread messages are indicated with green dots.

 

 

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Displays the chat room selected from the list. You can check and send messages.

* Chat logs (texts and stickers) are stored for two months, and contents messages (images and videos) are stored for two weeks,files are stored for week.

 

 

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Displays the user profile of the chat room.

 

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Marks the chat "Resolve" or "Follow up".

Select the "Resolve" button to switch the status of the chat room to "Resolved."

This assigns the chat room to the "Resolved" list.

 

 

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Manages chats that the Official Account is engaged in. Only the applicable chats are displayed in the chat list.

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Displays all chat rooms other than spam.

 

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Displays the chat rooms that are not marked as spam or "Resolved."

 

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Displays the unread chat rooms.

 

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Displays the chat rooms marked as "Follow-up."

 

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Displays the chat rooms marked as "Resolved."

 

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Displays the chat rooms flagged as spam.

 

 

User Profile

プロフィール

 

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Displays the user name. Click the pencil icon to edit the name. This name is not visible to users.

In the case of a group chat, the icon of each member of the group chat is displayed beneath the user name.

 

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Go to the profile of each member of the group.

 

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Displays the tags (maximum of 10) applied to the user. Click a tag to search for a chat room with the tag. Click the pencil icon to add or edit tags. * You can create up to 200 tags.

 

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Add users or groups to spam.

 

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Delete the chat room (including the history, tags assigned to users, etc.).If necessary, download the chat history as a CSV file before deleting.

 

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Leave the group or the 1:N chat room.

If necessary, download the chat history as a CSV file before deleting.

 

Tag management

You can search chat rooms with tags.

Search for tags from the tag list in the chat list.

タグの管理

 

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 Create new tags.

 

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Edit tags.

 

 

Starting Chats

  1. Start a chat. Chats can only be initiated after a user has sent a message. Ones with unread messages are indicated with green dots in the chat list.

     

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  2. Enter a message to a user in the entry form at the bottom of the chat room.

    Press the Thought bubbler key to deliver the message to the user.

     

    フォーム

     

     

     

The following screen will be displayed if the user has withdrawn or the user has blocked the account.

 

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The following screen will be displayed if the user deleted the LINE account or blocked the official account managed or left the chat room.

 

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