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Updated: 04/19/2019

Creating Auto-/Keyword-Response Messages

  1. From the menu on the left, click "Automated messages" and then "Auto-response messages."




  2. Click "New message."
    * Same for keyword-response messages.




  3. Create an auto-response message in the next screen.
    Enter the desired message and click "Save changes." Saved messages can be managed from a list.





    Set a title to an automated message to manage it. This title is not visible to users.



    Set an auto-response status. This can be changed from the list afterwards.
    If the status is set to inactive, the message is not delivered to users, regardless of the schedule being set.



    An auto-response message can be scheduled for a range of dates or times of day. (The time zone can also be specified.) Users receive the auto-response message only during the specified period.
    However, if the auto-response message status is set to inactive, the message will not be delivered.



    Enter a keyword and then press the Enter key to register it. A registered keyword appears as follows: CreatingResponseMessages-image11.png
    The message is sent automatically when a user enters one of the specified keywords in the chat room.
    Up to 51 keywords can be specified. (Emoji cannot be used.) Upper/lower-case and double/single-byte characters are not distinguished.



    Enter a message to be delivered automatically. For the details of each icon, see the topic on Messages.



    Click "+ Add" to add a speech balloon.
    (Up to 5 speech balloons are allowed, but LINE recommends 3 speech balloons or fewer.)



    Click "User's display name" to insert (Nickname) where the user's name will appear in the message.


    * Use rich messages or rich video messages for photos and videos that you do not want to allow users to save or keep.
    * Rich video messages are stored in the servers for approximately 2 months.
    * Auto-response messages are delivered at random. If there are no set keywords, a response is randomly picked based on the scheduled period of dates and times. When set however, keywords take priority in the selection.