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Updated: 04/19/2019

Creating Auto-/Keyword-Response Messages

  1. From the menu on the left, click "Automated messages" and then "Auto-response messages."

     

    CreatingResponseMessages-image01_en.png

     

  2. Click "New message."
    * Same for keyword-response messages.

     

    CreatingResponseMessages-image02_en.png

     

  3. Create an auto-response message in the next screen.
    Enter the desired message and click "Save changes." Saved messages can be managed from a list.

     

    CreatingResponseMessages-image03_en.png

     

    CreatingResponseMessages-image04.png

    Set a title to an automated message to manage it. This title is not visible to users.

     

    CreatingResponseMessages-image05.png

    Set an auto-response status. This can be changed from the list afterwards.
    If the status is set to inactive, the message is not delivered to users, regardless of the schedule being set.

     

    CreatingResponseMessages-image06.png

    An auto-response message can be scheduled for a range of dates or times of day. (The time zone can also be specified.) Users receive the auto-response message only during the specified period.
    However, if the auto-response message status is set to inactive, the message will not be delivered.

     

    CreatingResponseMessages-image07.png

    Enter a keyword and then press the Enter key to register it. A registered keyword appears as follows: CreatingResponseMessages-image11.png
    The message is sent automatically when a user enters one of the specified keywords in the chat room.
    Up to 51 keywords can be specified. (Emoji cannot be used.) Upper/lower-case and double/single-byte characters are not distinguished.

     

    CreatingResponseMessages-image08.png

    Enter a message to be delivered automatically. For the details of each icon, see the topic on Messages.

     

    CreatingResponseMessages-image09.png

    Click "+ Add" to add a speech balloon.
    (Up to 5 speech balloons are allowed, but LINE recommends 3 speech balloons or fewer.)

     

    CreatingResponseMessages-image10.png

    Click "User's display name" to insert (Nickname) where the user's name will appear in the message.

     

    * Use rich messages or rich video messages for photos and videos that you do not want to allow users to save or keep.
    * Rich video messages are stored in the servers for approximately 2 months.
    * Auto-response messages are delivered at random. If there are no set keywords, a response is randomly picked based on the scheduled period of dates and times. When set however, keywords take priority in the selection.

     

User's Display Name

Include "User's display name" to add it dynamically within the message. The name from when the user initiated the chat is inserted. In a group chat, the display name of the user who sent the message just before the response message is inserted.

 

User'sDisplayName-image01_en.png

 

Click to insert "User's display name." This is indicated as {Nickname} in the preview.

User'sDisplayName-image02_en.png

 

Chat Room Preview

User'sDisplayName-image03_en.png

 

Auto-/Keyword-Response Message List

A list of auto-response messages appears after a message is created. The status can be toggled from here. A message can be edited by clicking its title.

 

ResponseMessageList-image01_en.png

 

ResponseMessageList-image02.png

Displays the titles of response messages for management. These titles are not visible to users.

ResponseMessageList-image03_en.png

 

ResponseMessageList-image04.png

Displays keywords.

 

ResponseMessageList-image05.png

Displays part of the message.

 

ResponseMessageList-image06.png

Displays the scheduled delivery time and date.

 

ResponseMessageList-image07.png

Toggles the auto-response status. The current active status is shown in gray.

 

ResponseMessageList-image08.png

Searches text-type message content, titles, and keywords with partial match.