チャットを利用するにはチャットモードにする必要があります。

チャットモードへ変更するにはこちらをご確認ください。

チャットモードに変更後は、ユーザーからメッセージが届いた場合にのみ、チャットが可能になります。

The basic chat screen appears.
This screen consists of the "Chat list," "Chat room," "User profile," and "Settings."

Lists the chat rooms. The list shows up to 25 chat rooms with the most recent messages.
Chat rooms with unread messages are indicated with green dots.

Displays the chat room selected from the list. You can check and send messages.
* Chat logs (texts and stickers) are stored for two months, and contents messages (images and videos) are stored for two weeks,files are stored for week.

Displays the user profile of the chat room.

Allows access to the chat settings, where you can change the business hours and how messages are delivered.

Manages chats that the Official Account is engaged in.
Only the applicable chats are displayed in the chat list.

Displays all chat rooms other than spam.

Displays the chat rooms that are not marked as spam or "Resolved."

Displays the unread chat rooms.

Displays the chat rooms marked as "Follow-up."

Displays the chat rooms marked as "Resolved."

Displays the chat rooms flagged as spam.