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Updated: 04/19/2019

Insight

Confirm figures such as the number of friends added or blocked daily.
The data can be downloaded in a CSV file by specifying a time period.
This page is accessed by clicking the "Insight" tab on the Account Top page.

Dashboard

This opens an overview of the major insight analytics. "Messages," "Friends," and "Chats" overviews are available.

Click each item to see its detailed page. Analytics figures are updated at different times.

 

 

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Select a period for the summarized data.
The applied period is highlighted in green.

 

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An Overview for each menu and index. Trends over the period specified in (1) are shown in a graph.

The percentage indicates the change over the previous week or month.

 

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Common Elements

The insight analytics page consists of comparisons, graphs, and a table. Analytics figures are updated at different times.

 

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Displays comparisons of the current figures and those of past time periods. * For details, see "What do these numbers mean?"

 

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Specify dates to see figures for the period. Click the export button to download the data in a CSV file. The figures in (3) and (4) are updated to show the specified period.

 

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Displays an individual graph for each item in (1).

 

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Displays indices for each message, post, and date in the specified period.

Messages

This shows the analytics of messages. Data is shown in the following tabs: "Overview," "Broadcast," and "Auto-response." The number of messages delivered and the click count can be viewed. This page does not include chat messages.

 

[Overview]

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Chats

This shows the analytics of chats. The number of chat rooms and the number of messages used in chats can be viewed.

Friends

This shows the analytics of friends. Data is shown in the following tabs: "Overview" and "Demographics." The "Overview" tab shows trends in the number of friends, and the "Demographics" tab shows estimates of genders, ages, and regions.

 

 

[Friends]

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[Demographics] *Based on target reach

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* It may require up to 3 days for the demographic information of friends to be reflected. In other words, the currently displayed figures are from three days prior. In addition, this demographic information is used in the "Filter by demographic" options for broadcast message creation.

Timeline

This shows the analytics of your Timeline. The numbers of impressions, clicks, and likes for each published post are shown.

 

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* Number of impressions An impression is counted when a post appears in a specific area of the user's Timeline feed.

 

* Number of clicks

Coupons

This shows the analytics of coupons. The numbers of users opening and using each coupon are shown.

 

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Reward Cards

This shows the analytics of reward cards. Data is shown in the following tabs: "Cards and points" and "Points by card." The number of cards issued and the point classifications can be checked here.

 

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The number of issued cards that are valid

 

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The number of issued cards both valid and expired

 

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The total number of points issued

 

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Of the total points issued, those obtained from visiting the store

 

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The number of points awarded as a bonus when the users signed up for new cards

 

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The number of points expired

 

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The number of vouchers acquired through saving points on cards

 

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The number of vouchers used

 

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The rate of voucher use