Better Personalized Customer Service

Provide streamlined customer support via chat, voice calls, and other methods tailored to each customer.

LINE's Unique Selling Points

LINE Chat API

Enhance productivity with 24-hour AI-based support.
You can also add images, stickers, and other media to your messages for friendlier and richer communication with customers.
LINE Call API

Reduce costs by utilizing free IP calls that bypass traditional public landlines. You can also use interactive voice response (IVR) technology to send out LINE messages.

Smoother User Experiences with LINE

Using LINE for Customer Support

Communicating with customers via LINE requires a
LINE official account and the use of a third-party tool.
Via an intermediary agent, LINE provides an API for
exchanging messages with official accounts.

Merits to Implementation

Higher
Satisfaction

Provide quick and free support
that can be reached
anytime and anywhere.
Swift
Responses

Use automated chats
to boost efficiency
over traditional phone support.
Shorter
Wait Time

Maximize support center efficiency
by shortening user wait times.
Better Cost
Performance

Reduce staff burden and call costs
by using the LINE app.